Terms & Policy

Terms and Conditions


  • Once registration has been processed, NO REFUND will be given. Credits may be used up to 60 days from the original class date.


  • To reschedule: In order to reschedule, you must contact us at 516-780-7016 during business hours (9am-8pm EST). We will not honor any rescheduling request if we do not have proof that you have attempted to contact us. If it is after business hours please email us at info@heartstartny.com and let us know you need to reschdule to avoid fees. We are closed for Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. Rescheduling requests made on those 5 holidays will not be counted until the next business day.
  • On the day rescheduling: Student is not allowed to reschedule on the day of the course. Student who does request this will be considered as a NO SHOW. Please see NO SHOW policy below.  If you contact us within business hours (8am-5 pm EST, excluding holidays listed above), a $50 fee will apply for BLS and Heartsavers Courses and a $85 fee will apply for all other courses. If you are rescheduling for an AHA E-Learning Skills Testing Session, it will be a $50 fee for BLS and Heartsaver and a $85 fee for ACLS and PALS. Student may only reschedule once within 60 days of the original class date.  We can not reschedule you for another class unless the rescheduling fee is paid at that time.
  • Rescheduled more than once: We do not allow rescheduling more than once. We will not refund nor grant credit to student if the student is not able to make it to the rescheduled class unless there are extreme weather conditions rendering the student unable to come to class.


  • Student must come to class on time. We recommend that student arrive to class ON TIME. If the student is more than 15 minutes late to class, the student is considered a NO SHOW. If the student is late for a rescheduled class, the student will also be considered as a NO SHOW. Please see below for the NO SHOW policy. If you know in advance that you will be late for your course, please reschedule within the adequate amount of time to prevent penalties. Please see the above rescheduling policy for more rescheduling details.


  • Student who does not show up to class and did not notify us before the start of the class is considered a NO SHOW. We do not honor refund or credit for NO SHOW student. Reschedule fees apply.


  • NO REFUND is allowed.
  • Once eProduct is CLAIMED it cannot be rovoked or exchanged.
  • Please contact AHA (1-888-242-8883 or help@onlineaha.org) for any technical issues.
  • Exchanging from an online course to a physical in-class course is NOT PERMITTED once the keycode has been sent to the student.


  • If a charge is placed in dispute by the student (or the cardholder if it is not the student’s card) because the student (or the cardholder) do not recognize/recall this charge, the student is responsible for a processing fee of $25.00 in addition to the original charges due on the transaction.


No returns on products or supplies shipped unless damaged by the shipping company.   You must notify us immediately upon receipt of the damaged item.


At HeartStart Training, your privacy is very important to us. Any information you provide us when you make purchases and requests (including your name, address, phone number, email, mailing address, credit card or other bank information) is kept strictly confidential and is never sold to outside vendors. We use this information only to provide you the services needed to transact your purchases. (i.e. FedEx, UPS, credit companies have access to your information in order to complete your transaction.)


We guarantee any supplies purchased from HeartStart Training.  See above RETURN POLICY.


HeartStart Training will gladly come to your location to perform an On-Site Training. We ask that you have a minimum of eight people. Once you have scheduled an On-Site Training date, we request a non-refundable deposit of 50% of the cost of the training. You can reschedule within 48 hours of the On-Site Training. Please be advised that you can only reschedule your training one time. If the On-Site Training is cancelled, you will not receive the deposit back. Also be aware that group discounts are given based on the number of students originally accounted for by the client. If fewer students than expected are present for the class, HeartStart Training will not issue a refund for those missing students due to the nature of the discount, we can instead issue a credit for training of those students.


HeartStart Training disclaims all warranties, express or implied or any kind with respect to the products sold on this website. You agree that HeartStart Training, its officers, employees, and representatives will not be held liable for damages arising from the use of these products. You agree the maximum liability to HeartStart Training shall be the price of the products ordered.


The information provided on HeartStart Training website is presented ‘as is’ and we are not held responsible for any mistakes or misprints. This includes any incorrect pricing or product descriptions. HeartStart Training expressly disclaims all warranties, express or implied, or any kind with respect to the website and its use. You agree that HeartStart Training, its officers, employees, and representatives will not be held liable for damages arising from the use of this content and its information.